Frequently Asked Questions
Find answers to common questions about our platform, tools, and services. If you can't find what you're looking for, contact our support team.
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General Questions
What is this platform?
Our platform is a comprehensive suite of tools for multiple blockchains, allowing users to create, manage, and trade tokens with advanced features like market creation, liquidity pool management, and token distribution tools.
Which wallet can I use?
We support major wallets, with Phantom being our primary recommended wallet for Solana blockchain. Other major wallets like Metamask wallet will be supported in the future.
Are there any fees?
While testnet environment is free to use, you'll need to pay fees for transactions. This is because users can properly evaluate their operations' costs on testnet before deploying on mainnet.
Can I use testnet first?
Yes! We encourage users to test their operations on testnet first. You can switch networks easily through our interface, and we provide guides for obtaining testnet native tokens through faucets.
Token Tools
How do I create a token?
Use our Token Creator tool to mint new tokens. You'll need to provide basic information like logo, name, symbol, and supply, plus optional features like metadata and social links. The process is guided and requires a connected wallet with sufficient native tokens for network fees.
What happens if I revoke authority?
Revoking authority is permanent and irreversible. Once revoked, no one can mint new tokens or freeze accounts. This action is often used to make tokens truly decentralized but should be used with caution.
Can I modify token metadata later?
Yes, if you retain update authority, you can modify token metadata using our Metadata Updater tool. This includes changing the name, symbol, description, and any additional information.
What if I lose access to my wallet?
If you lose access to the wallet holding token authorities, you won't be able to perform administrative functions. Always secure your wallet credentials and consider using a multisig setup for important tokens.
Trading & Markets
How do I create a market?
Use our Openbook Market tool to create a new market. You'll need to set parameters like tick size and lot size, and ensure you have sufficient SOL for market creation fees.
What is slippage tolerance?
Slippage tolerance is the maximum price difference you're willing to accept between when you submit a trade and when it's executed. Higher liquidity typically means less slippage.
How do liquidity pools work?
Liquidity pools hold pairs of tokens that enable decentralized trading. When you add liquidity, you receive LP tokens representing your share of the pool. You earn fees from trades but may experience impermanent loss.
Technical Questions
What if a transaction fails?
Failed transactions can occur due to network congestion, insufficient funds, or parameter issues. Check your wallet for error messages and ensure you have enough native tokens for fees. Our platform provides detailed error messages to help troubleshoot.
How are files stored?
We use IPFS for decentralized storage of token metadata and assets. Files are pinned across multiple nodes to ensure reliability and permanent accessibility.
What about network downtimes?
During network congestion or downtimes, transactions may be delayed or fail. We monitor network status and display warnings when issues are detected. Always verify transaction success in your wallet or explorer.
Support & Troubleshooting
Where can I get help?
We offer multiple support channels:
- Documentation and guides
- Video tutorials
- Community support
How do I report issues?
Report technical issues through our support email or our official channels on social media. Include transaction IDs, wallet addresses, and screenshots when possible to help us investigate more effectively.